BreathBeats Support

support@breathbeats.app — we aim to reply within 1 business day.

BreathBeats is a wellness app, not medical care.

Frequently asked

How do I start? Open the app, pick a genre and press play. The song eases a little slower on its own; breathe along if you like. In through your nose, out through your mouth — that's the whole technique.

How does camera mode work? Is it recording me? Camera mode is part of Flow. The front camera reads your breathing on your phone, and the music takes its pace from you. No photos or video are ever recorded, saved, or sent anywhere. You can turn it off anytime; guided breathing works without it. Details: Privacy Policy.

The camera isn't picking up my breathing. Center your face in the circle and find a spot with even light. Prop the phone at about face height so it stays steady. Breathe in through your nose and out through your mouth — the camera follows your exhale. Too dark? Tap along as you breathe out. If it still can't find you, the app leads a gentle rhythm instead.

What's free vs. Flow? Free: guided breathing (Box, 4-7-8, Settle, Tide) with no daily cap, three genres (Pop, Piano, Acoustic) plus Silence, and your progress. Flow — $9.99/month or $59.99/year — adds the hands-free camera, Open Breathe and all fifteen genres. Billing runs through Apple; cancel anytime in your Apple account settings.

How do I cancel or manage my subscription? Subscriptions are billed by Apple and cancel in your Apple account (takes about a minute): Settings → your name → Subscriptions → BreathBeats. Canceling stops the next renewal; you keep Flow until the period ends. Deleting the app does not cancel a subscription.

Refunds? Purchases run through the App Store, so refunds do too: request one at reportaproblem.apple.com. If you're stuck, email us and we'll point you to the right screen.

How do I delete my account and data? In the app, tap You (the gear icon) to open Settings, scroll to Privacy & data, and tap Delete account and data (Delete my data if you never signed in). This permanently closes your account and starts deletion or de-identification of its account and session data. Other data follows the retention periods in the Privacy Policy. Or email support@breathbeats.app from your account email. Step-by-step instructions: Delete your account & data.

Can I get a copy of my data? Yes — email support@breathbeats.app and we'll send your account and session data in a portable format.

Something else? Found a bug? Accessibility issue? Press? One address for everything: support@breathbeats.app (bugs: include device + OS + what happened).